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Patient Portal Access

Patient Information

 

Please feel free to call our billing department with any questions at 412-440-0265.  Our billing manager,

Carolyn will be happy to assist you with any billing or insurance inquiries.

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Please bring the following to each appointment:

1. A current insurance card

2. A list of your medications or the pill bottles/tubes of medication

 

New patients:

1. Please arrive 30 minutes prior to your appointment.

2. Please complete the patient information and medical history form prior to your visit. This may be done in one of two ways:

  • On the online patient portal through our website. If you choose this option, we will mail to you a portal activation code and instructions.

  • By mail.  We will mail to you the medical history and patient information forms and instructions. Please return the forms by mail or fax prior to your appointment.

3. At the time of your first visit, we will ask you to present a photo identification card or, if you do not have one, a current  utility bill with your name and present address.
 

Returning patients:  Please arrive 15 minutes prior to your appointment so that we may update your demographic information.  

 

Patients scheduled for surgical procedures:

Please arrive 30 minutes prior to your appointment so that we may update your demographic information and prepare you for your procedure.
 

Treatment of Children:   A child under the age of 18 must be accompanied by a parent or legal guardian at each visit. In the event a parent or legal guardian cannot  attend a follow up visit, a letter must  be sent with the child assigning permission to the accompanying adult to represent the parent or legal guardian at the encounter. Please remember to send the child's insurance card and co-pay with the accompanying adult.
 

Appointment Reminders:  Our automated system (Talksoft) will call your home phone and remind you of your appointment 3 days in advance. Please follow the prompts, pressing "1" to confirm the appointment, "2" to replay the options, or "5" to cancel the appointment.  If you cancel your appointment, we will call you the following day to confirm the cancellation.   
 

Appointment Cancellation:  Please notify us at least 24 hours in advance when an appointment must be cancelled.  Please review our financial policy for guidelines on missed (non-canceled) appointments.  

 

 

Insurance:   

The office participates with the following insurance plans:

  • Highmark

  • UPMC

  • Medicare

  • Health America

  • Cigna

  • United Healthcare

  • Aetna

        and multiple other private plans.   

If you have an insurance plan that is not listed, please call your insurance company to see if we participate with them.

 

Please note that it is your responsibility to confirm with your insurance company whether Mt. Lebanon Dermatology is a participating provider with your insurance carrier. Otherwise, you may be responsible for the bill.

The office does not participate with the following plans:

1.  UPMC FOR YOU healthplan 
2.  ALL United Healthcare Community Plans (Medicare and Medicaid)
3.  Coventry Cares from Health America
4.  Access and Gateway
5.  
Aetna Better Health

 

Co-pays:  Your co-pay is due and payable at the time of your visit.  For your convenience, we accept cash, check, Mastercard, Visa and Discover.  

 

Billing:

  • We will bill your insurance carrier within one week of your visit.

  • All cosmetic and non-covered procedures must be paid in full at the time of the visit.                    

  • We will bill you at most twice for balances due.  A $10.00 service charge will be assessed and collection proceedings initiated if there is no response to the second bill.

  • Disputes regarding insurance claim payments should be addressed by you to your insurance company. 

   


Mt. Lebanon Dermatology, PC 607 Washington Road, Lower Level, Pittsburgh, PA 15228 Ph: (412) 440-0270
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